Refund and Returns Policy

Effective Date: January 7, 2025

At Festa Suri, we strive to provide the best quality baby products to our customers. If you are not completely satisfied with your purchase, we are here to help with our straightforward refund and return process.

1. Returns

We accept returns on items within 30 days of purchase. To be eligible for a return, the product must meet the following conditions:

  • It must be in its original, unused, and undamaged condition.
  • It must be in its original packaging.
  • The return request must be initiated within 30 days of the original purchase date.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

3. Non-returnable Items

There are certain items that are non-returnable, including but not limited to:

  • Personalized or custom items.
  • Opened or used baby products (e.g., bottles, pacifiers, etc.) for hygiene and safety reasons.
  • Gift cards.
  • Items marked as final sale at the time of purchase.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will offer a full refund or exchange for the damaged item at no additional cost to you. To process your claim, please provide photos of the damage or defect.

5. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@festasuri.com or call 262-893-6559 to request a return authorization.
  2. Provide your order number, a description of the item, and the reason for the return.
  3. Once authorized, you will receive instructions on how to return the item.
  4. Ship the item back to us at the provided return address.

6. Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to a defective or damaged item.
  • If the return is approved, the original shipping fees will not be refunded.

7. Exchanges

We only offer exchanges for defective or damaged items. If you would like to exchange a product for a different item or size, we recommend you initiate a return and place a new order.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:

Thank you for shopping with Festa Suri, where we prioritize your satisfaction and the well-being of your little ones.

This policy provides clear guidance for your customers while protecting your business interests. You can adjust it as needed for your particular situation.