Payment Policy

Effective Date: January 7, 2025

At Festa Suri, we are committed to providing a secure and convenient shopping experience for our customers. Below are the terms and conditions regarding payments for all orders placed on our website.

1. Accepted Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: For customers who prefer to use their PayPal account for payment
  • Other Secure Payment Gateways: We may offer additional payment options through trusted and secure payment processors as available

2. Payment Authorization

  • Authorization: All payments are subject to authorization and approval by your payment provider. If your payment is declined, we will notify you and you will need to provide an alternative payment method.
  • Pre-Authorization: When you place an order, we will pre-authorize your payment method for the total order amount, including taxes and shipping fees. The final payment will only be processed once the order is confirmed and ready for shipment.

3. Pricing and Currency

  • Pricing: All prices are displayed in US Dollars (USD). Prices are subject to change without notice. However, the price you see at the time of your order placement will be honored at checkout.
  • Sales Tax: Sales tax is applicable based on your location and applicable tax laws. Sales tax will be calculated and added to your order total at checkout.

4. Payment Security

  • Secure Payment Processing: We use industry-standard encryption and security measures to process your payments. Your payment information is protected through Secure Socket Layer (SSL) technology, ensuring that your personal and financial details are kept safe during transactions.
  • Third-Party Payment Processors: Payment processing is handled by trusted third-party providers (e.g., PayPal, credit card processors). We do not store your credit card or payment details on our servers.

5. Order Confirmation

  • Receipt: After your payment has been successfully processed, you will receive an email receipt confirming your order. This receipt serves as proof of your transaction.
  • Order Processing: Once payment has been verified, your order will be processed and shipped as per the estimated timeline. You will receive an email notification with tracking information once your order has shipped.

6. Failed or Declined Payments

If a payment fails or is declined, your order will not be processed until we receive an alternative payment method. We will contact you to resolve the issue. If we are unable to successfully charge your payment method after multiple attempts, your order may be canceled.

7. Payment Disputes

If you dispute a charge, please contact us at [email protected]. We will work with you to resolve the issue promptly. In the event that a payment dispute results in a chargeback, you agree to pay any associated fees and costs that may arise due to the chargeback, including but not limited to merchant fees and processing fees.

8. Promotional Discounts and Coupons

  • Promo Codes: If you have a valid promotional code, it must be entered during checkout to apply the discount. Promotional codes cannot be combined unless explicitly stated.
  • Discount Validity: Discounts may be subject to specific terms, such as a minimum order amount or limited time offers. Any restrictions or conditions will be clearly stated in the promotion or coupon.

9. Fraud Prevention

We reserve the right to cancel any order or transaction if we suspect fraudulent activity. To prevent fraud, we may request additional verification for certain transactions. Your cooperation is appreciated in providing the necessary details to complete the verification process.

10. Payment Errors

In the event of an error in processing your payment (e.g., double charges, incorrect amounts), please contact us immediately. We will review the issue and take the necessary steps to correct the error and issue a refund or adjustment as appropriate.

11. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with your payment, please reach out to us:

Thank you for shopping with Festa Suri! We are dedicated to ensuring a secure and hassle-free shopping experience for all our customers.

This Payment Policy ensures that your customers understand the payment process and establishes clear terms for payments, disputes, and security. You can make adjustments to this policy based on your specific business needs or preferences.