Sales Policy

Effective Date: January 7, 2025

At Festa Suri, we are dedicated to providing high-quality baby products at competitive prices. Our Sales Policy is designed to ensure that our customers have a clear understanding of how we process orders, payments, and shipments. Please review the following terms before making a purchase.

1. Order Process

When you place an order with us, the following steps will occur:

  1. Order Confirmation: After you place an order, you will receive an email confirmation acknowledging that we have received your order. This does not signify that your order has been processed or accepted.

  2. Order Processing: Once we process your order, we will confirm the availability of the items, verify payment, and prepare your order for shipment. You will receive a second email with the shipping details and tracking information once your order has been shipped.

  3. Order Cancellation: Orders may be canceled prior to shipping, but once an item has been shipped, it can no longer be canceled. Please contact our customer service immediately if you wish to cancel an order.

2. Pricing and Payment

  • Pricing: All prices are listed in US Dollars (USD). Prices are subject to change without notice and are not guaranteed until an order is confirmed.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is due at the time of purchase.

  • Sales Tax: Sales tax is applied where applicable, based on your location and local tax laws.

3. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on your order size, delivery method, and shipping address. Shipping fees will be shown at checkout before you complete your order.

  • Processing Time: Orders are typically processed within 1-3 business days. Shipping times vary depending on your location and the delivery method chosen. Delivery times are estimates and are not guaranteed.

  • Delivery Issues: If there are any delays or issues with delivery, please contact our customer service team. We are not responsible for delays caused by the shipping carrier.

4. Promotions and Discounts

  • Promotions: From time to time, we may offer discounts, sales, or special promotions. These offers are subject to change and are limited to specific products, quantities, or time periods. Discounts cannot be combined unless explicitly stated.

  • Coupon Codes: If you have a valid coupon or promotional code, it must be entered at checkout. Promotional codes cannot be applied to past orders or combined with other discounts unless stated otherwise.

5. Product Availability

  • Stock Availability: While we strive to ensure the availability of all products listed on our website, there may be occasions when an item is out of stock or discontinued. In such cases, we will notify you via email, and we may offer a substitute, backorder option, or refund.

  • Backorders: If an item is on backorder, we will inform you of the expected restock date and allow you to decide whether you would like to wait, choose an alternative product, or cancel your order.

6. Returns and Refunds

For details regarding returns and refunds, please refer to our Refund and Returns Policy. Products may be returned in accordance with the terms outlined there, and a refund will be issued based on our policy.

7. Customer Service

We are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns regarding your order, please contact our customer service team:

8. Changes to This Sales Policy

Festa Suri reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication.

This Sales Policy is designed to ensure a smooth and clear transaction process for both you and your customers. You can modify or update it based on your business needs.